Last updated: 01/01/2026

Locksmith Plus (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.locksmith-plus.com) or use our locksmith services in Queens, Nassau County, and Suffolk County, New York.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide directly
When you contact us by phone, email, text, or through our website forms, you may provide:

• Name
• Phone number
• Email address
• Service address or general location
• Details about the service you need (for example: lockout, key replacement, smart lock installation)
• Any messages or notes you choose to share with us

1.2 Information collected automatically
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages you visit and time spent on the site
• Referring website or link

This information is usually collected through cookies and analytics tools.

1.3 Information from third parties
In some cases, we may receive limited information from:

• Payment processors (for example, confirmation that a payment was successful)
• Review platforms or directories where you contact us or leave feedback
• Service providers that help us manage phone calls, messages, or bookings
  
  

2. How We Use Your Information

 

We use the information we collect to:

• Respond to your requests and provide locksmith services
• Schedule, manage, and complete your service appointments
• Send service confirmations, updates, or follow-ups about your job
• Improve our website, services, and customer experience
• Maintain internal records such as invoices and service history
• Communicate promotions or service updates, only when you have given consent or where permitted by law
• Comply with legal obligations and protect against fraudulent or illegal activity

We do not sell, rent, or trade your personal information to any third party.

 

3. Sharing Your Information

 

We may share your information in the following limited situations:

• Service providers – With trusted third parties who help us operate our business (for example: website hosting, payment processing, call handling, or CRM systems). These providers are only allowed to use your information to perform services on our behalf.
• Legal requirements and safety – If required by law, court order, or government request, or when we believe it is necessary to protect our rights, our customers, or public safety.
• Business transfers – If we are involved in a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, in accordance with this policy.

We do not share your information with third parties for their independent marketing purposes.

 

4. Cookies and Similar Technologies

 

Our website uses cookies and similar technologies to:

• Improve site performance and security
• Remember certain preferences
• Analyze traffic and usage trends

By continuing to browse our site, you consent to the use of cookies as described in this policy.

You can block or delete cookies in your browser settings at any time. However, some parts of the website may not function properly if cookies are disabled.

 

5. Data Storage and Security

 

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Accidental loss
• Alteration or disclosure

Access to your data is limited to authorized personnel and service providers who need it to perform their work.

However, no method of transmission or storage over the internet can be guaranteed as 100% secure. While we work to protect your information, we cannot promise absolute security.

 

6. Data Retention

 

We keep your personal information only for as long as necessary to:

• Provide the services you requested
• Maintain accurate business and tax records
• Comply with legal, accounting, or reporting obligations

After this period, information may be securely deleted or anonymized, where appropriate.

 

7. Third-Party Links and Services

 

Our website may contain links to third-party websites or services.

Locksmith Plus is not responsible for the privacy practices, content, or security of those external sites. If you visit a third-party website, we encourage you to review its privacy policy before providing any personal information.

 

8. Your Choices and Rights

 

Depending on applicable laws and where you live, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, where legally permitted
• Object to or restrict certain types of processing
• Opt out of receiving promotional emails or messages at any time

You can unsubscribe from marketing messages by following the instructions in the message or by contacting us directly.

To make a request regarding your data, please contact us at: info@locksmith-plus.com. We may need to verify your identity before we can process your request.

 

9. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us immediately so we can remove it.

10. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any changes will be posted on this page with an updated “Last updated” date at the top. By continuing to use our website or services after changes are posted, you agree to the updated policy.

 

11. Contact Information

 

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Locksmith Plus
📧 Email: info@locksmith-plus.com
📞 Phone: (347) 466-9069
📍 Service areas: Queens, Nassau County, Suffolk County – New York