1. Acceptance of Terms

By accessing or using the Locksmith Plus website (www.locksmith-plus.com) or any of our services, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or services.

2. Services Provided

Locksmith Plus provides residential, commercial, automotive, and emergency locksmith services across Queens, Nassau County, and Suffolk County in New York.

We may modify, suspend, or discontinue any part of the website or our services at any time, with or without notice. Any changes will not affect work that has already been completed and paid for, unless required by law.

3. Service Eligibility and Proof of Ownership

To protect our customers and the public, we may require proof that you are the owner, tenant, or authorized user of the property, vehicle, or safe before performing certain services (for example, lockouts, key making, or safe opening).

If you cannot provide reasonable proof of authorization, we reserve the right to refuse service.

4. Pricing, Estimates, and Payment

• All estimates provided by phone, email, text, or through our website are free and non-binding.
• Final pricing may vary based on the actual situation on-site, the type of lock or system, labor time, emergency hours, and parts required.
• You will always receive a clear price quote before any work begins, and no work is performed without your approval.
• Payment is due upon completion of service, unless a separate written agreement is in place.
• We accept major credit cards, debit cards, and cash. Business clients may request invoicing for recurring work, subject to approval.

5. Appointments, Cancellations, and Access

• For non-emergency services, appointments are booked during our regular business hours as listed on our Contact page.
• If you need to cancel or reschedule, please notify us as early as possible.
• If our technician arrives and cannot complete the work due to lack of access, unsafe conditions, or missing authorization, a service or trip fee may still apply.

6. Service Availability and Response Times

• Regular locksmith services are available during posted business hours.
• Emergency locksmith services are available 24 hours a day, 7 days a week.
• Response times may vary based on traffic, distance, weather, and technician availability. Any quoted arrival time is an estimate and not a guarantee.

We always do our best to arrive as quickly as possible, but we are not responsible for delays beyond our control.

7. Limitation of Liability

Locksmith Plus aims to perform all work with care and professionalism. However:

• We are not liable for any indirect, incidental, special, or consequential damages arising out of the use of our services or website.
• In some situations, minor cosmetic marks, drilling, or hardware damage may be unavoidable to restore access or security. Our technician will explain this before work begins whenever possible.
• To the fullest extent permitted by law, our total liability for any claim related to our services is limited to the amount you paid for that specific service.

All work is performed by technicians who are licensed in accordance with New York State and local regulations.

8. Use of Website and Content

All content on this website, including text, images, graphics, and logos, is the property of Locksmith Plus or its content providers.

You may not copy, reproduce, modify, distribute, or use any content from this site for commercial purposes without prior written consent from Locksmith Plus.

We may provide links to third party websites for convenience. We do not control, endorse, or take responsibility for the content or policies of any third party site.

9. Privacy and Communications

When you contact us by phone, email, text message, or through our online forms, you consent to us using the information you provide to respond to your request, schedule service, or follow up about your job.

We do not sell your personal information. Any data collected is used only to provide and improve our services, as described in our Privacy Policy.

By submitting a form or contacting us, you agree that we may reach out to you by phone, text, or email regarding your request or appointment.

10. Changes to Services and Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

By continuing to use our website or services after changes are posted, you agree to the updated terms.

11. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

Locksmith Plus
Phone: (347) 466-9069
Email: info@locksmith-plus.com
Service Areas: Queens, Nassau County, Suffolk County, New York